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Contact Management

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What is Contact Management ?

In today's' competitive environment it's essential to ensure that every part of your business is as effective as it can be. Contact Management embraces the very core of your business - your customers and how you deal with them.

Built on the foundation of a contact -centric database, a Contact Manager system provides complete and comprehensive tracking of information relating to any contact. Originally designed based on the need of salespeople it has developed as a tool that is used by many other people to grow their businesses.

Today Contact Management systems are designed specifically for relationship-driven professionals. It allows these people to be more effective in managing relationships by helping them manage their interactions with prospects, customers, clients and business partners.

How can Contact Management improve my business ?

A comprehensive Contact Manager includes:
  • Mail, fax and e-mail merge
  • Customer specific notes and customisable fields
  • Customised reporting
  • A calendar that links to contacts
  • Sales tools
  • Automated history entries
  • Links to the Internet

The benefit of using a Contact Management system allows time to be freed up that is typically spent on routine administrative tasks. This time can then be spent more profitably responding to customers needs and following up with clients and business partners in a consistent and organised manner. As a result organisations can increase their effectiveness in building business relationships and growing their business.

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